How can we help?
Find an answer, or ask us to do it for you. Most bookings are sorted on WhatsApp within minutes.
Your booking
Your trips
Cancel, change dates or download your e-ticket. Log in with your mobile number.
Open Your trips ›Track a refund
See where your refund is, with your booking reference.
Track a refund ›Web check-in
Airline links, opening times and how to get your boarding pass.
Check in ›Flight status
Departure, arrival and gate for a flight.
Check a flight ›Ask us to do it
All requestsSeat, meal or extra bag
Add to a booking you have already made. The airline sets the price.
Send a request ›Wheelchair or special help
Wheelchair, stretcher, oxygen or a medical escort. Ideally 48 hours before departure.
Send a request ›Correct a name
Spelling or title fixes, where the airline allows them.
Send a request ›Add an infant
A baby under 2 on your booking, where the airline allows it.
Send a request ›Medical cancellation
We ask the airline for a medical refund for you.
Send a request ›Claim a refund
Cancelled with the airline, or did not fly? We claim it for you.
Claim a refund ›PAN and travel documents
For international fares that need a PAN, or a company letter.
Send documents ›Name format by airline
One name on the passport? See what each airline wants.
Check the format ›Browse by topic
Cancel, change and refunds
Before you fly
Payments, fares and offers
Still need a person?
Message, call or write to us. Keep your booking reference (it starts with HB) handy.