HappyFares · Policies · Grievance Officer

Something we got wrong? Here is who fixes it.

Most things are sorted on WhatsApp within minutes. If a matter is not resolved to your satisfaction, or you want it on record, write to our Grievance Officer. Every complaint is acknowledged within 48 hours and resolved within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.

Grievance Officer

Sapan Jha

Head, Escalation Help Desk · Travelogy Online Private Limited (HappyFares)

Email: help@happyfares.inOur support centre's address, monitored 24 hours a day. Put "Grievance" in the subject line.
Phone: +91 76700 7007024×7. Say "grievance" and the desk takes it from the support queue.
Escalation contact: Pratik GoswamiIf the officer's reply does not settle it, or after 30 days.
Registered office: A4, Level 1, Krine Vista, Anand Nagar, Lane 3, GS Road, Guwahati, Assam 781005
Company: Travelogy Online Private LimitedCIN U79120AS2024PTC026117 · IATA accredited agent

48 hoursto acknowledge, with a complaint number and a copy of what we recorded

30 daysto resolve, with the outcome in writing

One threadthe same person stays on it; no repeating the story

How to raise a complaint

Write to the officer
Email with your booking reference or PNR, the traveller's name and what went wrong. Screenshots help.
Get your complaint number
Within 48 hours you receive it with a copy of the complaint as we recorded it.
Resolution within a month
The officer's written decision, and the refund or correction if one is due.

Not satisfied?

You can approach the National Consumer Helpline at 1915 or consumerhelpline.gov.in, or the consumer commission for your district.

Your personal data

For requests about the personal data we hold (access, correction, erasure or withdrawing consent), the same officer is the contact under the Digital Personal Data Protection Act, 2023. Reply within 30 days.

Airline rules on refunds, changes and no-shows are the airline's; the officer takes them up with the airline on your behalf and tells you where they stand. Convenience fees and add-on charges follow the Booking and Refund Policy. Last updated 1 October 2026.