HappyFares Add-on Terms

These are the terms for HappyFares' own fare (Easy Refund), our own services, and the airline extras and insurance you can add to a booking. Each one is optional. None is selected for you: you add it yourself, after seeing its price, what it covers and its main exclusions, and you can remove it before you pay. Accepting the booking terms does not select a paid service. The price is the one shown on the booking page when you add it.

The Booking Terms and Refund Policy apply alongside these terms. "Per traveller, per flight" means each traveller and each flight needs its own add-on. "Working days" are Monday to Friday, excluding bank holidays. "The fare" in a refund promise below means the amount you paid for the ticket itself after any discount, including the airline's taxes and charges in it; the add-on's own price, the convenience fee and separately bought extras are not part of it unless a section says so. Where a section below promises a more favourable refund than the Refund Policy's usual formula, that promise applies according to its own terms. You cannot receive the same refund twice under overlapping products or airline refunds.

1. Easy Refund (our own fare)

What it is. A HappyFares fare for domestic flights, shown on the fare list as Easy Refund, with its price shown before you choose it. It is a fare, not an add-on. The airline's own fare rules apply to the ticket; Easy Refund is our promise on top, as described here.

Cancel. Cancel at least 24 hours before departure and we refund the fare you paid, less our HappyFares fee of Rs 600 per traveller. No documents, no questions. The convenience fee and extras are not refunded. We pay the refund within 7 working days.

Or change the date once. At least 24 hours before departure, move to a flight up to 90 days after the change, with no change fee (neither ours nor the airline's). If the new flight costs more, you pay the difference; if it costs less, we refund the difference.

One use per traveller. Each traveller on a booking can use Easy Refund once, to cancel or to change, on one leg or both legs of a round trip. After a date change, a later cancellation follows the airline's rules.

Inside 24 hours before departure, the airline's own fare rules apply.

If the airline cancels, you get back the whole fare with no cancellation fee. The convenience fee follows Refund Policy section 5.

2. Services if plans change

2.1 Rapid Refund Sure

What it is. We pay the refund due to you without waiting for the airline to refund us first. We send it within 6 hours of your cancellation being confirmed. Your bank or payment provider may then take extra time to credit it (Refund Policy, section 7).

Price. Per traveller, per flight, as shown when you add it.

What you get.

• You cancel: the refund your fare allows is sent to you within 6 hours of your cancellation being confirmed, instead of after the airline's processing time (up to 14 working days under DGCA rules for tickets bought through an agent) and your bank's time.
• Your flight is 3 or more hours late and you choose not to fly: cancel, and the refund due is sent within 6 hours of your cancellation being confirmed.
• The airline shuts down: the refund due to you is sent within 6 hours of your cancellation being confirmed.

What it does not do. It does not make a non-refundable fare refundable, and it does not increase the amount due, so it adds nothing where the refund due is only taxes and airport charges. A delay on its own, without a cancellation, gives no refund; the refund must be one your fare, the rules or another HappyFares benefit already gives you.

Its price is not refunded once it has paid out for you. If the airline cancels the flight, it is refunded with the fare.

2.2 Smart Saver (Cancel for Any Reason)

What it is. On selected domestic flights, cancel for any reason and get the whole fare back.

Price. Per traveller, per flight, as shown when you add it.

What you get. Cancel at least 24 hours before departure and we refund 100% of the fare, with no airline cancellation charge and no HappyFares fee taken off it. No documents. Paid within 1 working day. It is available on the flights where the booking page shows the Smart Saver option.

Not refunded. The Smart Saver price, the convenience fee, and seats, meals, baggage and other extras, which follow their own refund terms.

2.3 24-Hour RefundGuard

What it is. A window to change your mind after you book.

Price. As shown when you add it.

What you get. Cancel within 24 hours of booking and we refund the full airfare, with no airline cancellation charge and no HappyFares fee taken off it. The 24 hours count from when you booked. No documents. If you book less than 24 hours before departure, the window ends at departure. After the window, the airline's fare rules apply.

Not refunded. The RefundGuard price, the convenience fee, and seats, meals, baggage and other extras. Where the airline's own fare rules already give you a free window on your ticket, that window applies as well, and you are not paid twice.

3. Services for a smoother trip

3.1 Web Check-in Assist

What it is. We try to check you in as soon as the airline opens check-in, where the airline allows online check-in for your ticket. The airline may ask for identity or document checks.

Price. Per traveller, per flight, as shown when you add it.

What you get. Your boarding pass on WhatsApp and email. Whether you can use it with Digi Yatra depends on the airport, the airline and your eligibility. Tell us window or aisle: we pick a free seat if there is one, otherwise a standard paid seat at no extra cost to you. We seat your group together where we can.

What it does not cover. Front rows, exit rows and extra-legroom seats. It is not offered on Air India Easy Connect journeys.

If check-in cannot be done. If the airline's check-in does not open in time, requires airport check-in, or will not let us check you in, we tell you at once and refund the price. If the airline cancels the flight before check-in, we refund the price. If check-in is not done through our fault, we refund the price and also pay you the airline's airport check-in fee, without being asked.

3.2 Aero Messenger

What it is. Free flight alerts on WhatsApp and email for you and one person you choose: take-off, landing, gate, time change, diversion, cancellation, baggage belt and a reminder before you leave.

The person you add. We send them this trip's alerts on the contact details you give us, for this trip only. Add only someone who has agreed to receive them, and check their details carefully. They can ask us to stop at any time by replying STOP or writing to help@happyfares.in.

Alerts are information from airlines and flight data sources. They do not change or rebook anything.

3.3 JetSet VIP Care

What it is. One dedicated agent for your trip, and a callback within 15 minutes.

Price. As shown when you add it.

What you get. A callback within 15 minutes for anything urgent, from a person. One agent for changes, seats, baggage, refunds and special requests, before you fly, on the day and after you land.

What it does not cover. Airline charges, fare differences and refunds follow their own rules.

If we do not deliver it. If we miss the callback or no agent is assigned, we refund the price within 7 working days, without being asked. If the flight is cancelled before you use it, we refund the price.

4. For trips abroad: Visa Assistance

What it is. Guidance for your visa, from our team.

Price. As shown when you add it.

What you get. A list of the documents your destination asks for, step-by-step instructions, and guidance on your application, from pre-arrival registrations to digital arrival cards, with support throughout.

What it does not cover. We do not fill in or submit your application and we cannot promise a visa: that is the destination country's decision. You remain responsible for applying in time; this service does not guarantee processing or approval. Visa fees charged by embassies or visa service providers are not included. You apply yourself or through any provider you choose.

If we do not deliver it. If our team does not deliver it in time, that is, does not contact you before your trip, we refund the price within 7 working days, without being asked.

5. Fare Lock

What it is. Holds a price on a flight while you decide, until the expiry shown in your offer. It does not reserve a seat or guarantee availability.

Price and length. The lock fee and the hold time are shown before you pay. The hold time depends on the flight and how close it is, and is at most 4 days.

What you get.

• If the fare goes down by the time you book, you pay the lower fare.
• If it goes up by up to Rs 4,000 per traveller, you pay today's fare to book, and we pay the difference back to your payment method within 3 working days, so your airfare ends up at the locked fare.
• If it goes up by more than Rs 4,000 per traveller, we cannot honour the locked fare and we refund the lock fee in full.
• We compare the airline's fare and taxes at the time you book; the convenience fee and extras are not part of the comparison. There is no partial payment when the rise is over Rs 4,000, and the difference is never paid twice.

Lock fee refunds. The lock fee is refunded in full if the airline cancels the flight, if seats are not available when you book, if the fare rises by more than the cover, or if you cancel within 1 hour of buying the lock. Otherwise it is not refunded.

Using the lock. Book through the link in your lock email or on your lock page, with the same email, before the lock ends. When the lock ends, the fee is kept and the fare is no longer held.

6. Price alerts

Free. Up to 5 alerts per person. We email you (and WhatsApp you, if you add a number) when the fare you are watching really moves. An alert does not hold or book the fare.

7. HF Exclusive fare

A special fare on selected flights, available through HappyFares. You cannot cancel or change it yourself. Its full conditions are shown before you pay. If you cancel or do not fly, only the government taxes and airport charges are refunded. If the airline cancels or significantly changes the flight, you can choose another flight or a refund, as on any fare.

8. Seats, meals, baggage and other airline extras

These are the airline's own services, at the airline's price, added to your airline booking. The airline's rules apply. Whether one is refundable depends on the airline's terms and the law. We help you claim a refund where a paid extra is not supplied, is charged wrongly, becomes refundable after a change or cancellation, or must be refunded by law, for example when the airline cancels the flight or changes it and you choose a refund. An extra is not refunded just because you cancel the ticket yourself. We tell you which extras are non-refundable before you buy them. This does not limit a remedy for a failure that was ours. Meals offered through HappyFares are vegetarian.

9. Travel insurance

Travel insurance on the booking page is sold by the insurance company named on the offer, not by HappyFares. It is available on domestic trips. The offer shows the insurer's name, the premium and the tax before you choose. It is never added for you, and you can remove it before you pay.

The insurer's policy wording decides what is covered and how to claim; the summaries on our page are for quick reading. Claims and cancellations of the policy go to the insurer, whose contact details come with your policy.

10. Promo codes and offers

One promo code per booking, entered before you pay; each code's conditions are shown with it. A fare-discount code reduces the fare, and the convenience fee still applies unless the offer says it is waived. A code that waives the convenience fee (HFNCF for one-way domestic trips, RTHFNCF for domestic round trips) gives no fare discount, and the two kinds cannot be combined. The fee-waiver codes do not apply to international bookings. A code cannot be added after booking. If you cancel, the code's value is not paid back (Refund Policy).

Any contest, draw or prize offer runs only under its own published terms, linked wherever the offer is shown.

11. Products not on sale

Price Drop Protection is not on sale at present. A product that is not on sale is not shown on the booking page.