HappyFares · Help · Requests · Medical cancellation

Medical cancellation

Send us the documents and we take it up with the airline. We cannot promise the airline's decision.

On your ticket email and in Your trips.
Write each name as it is on the ticket.
Which flights
Upload medical documents For example a doctor's note that the traveller cannot fly, or a hospital admission or discharge summary. PDF or photo, up to 5 files of 8 MB each. Opens once you tick the box above.
    Request received

    Thank you. Our team has your request.

    Your request number

    Keep it to check on your request with us on WhatsApp or by email. We reach you on the mobile number or email you gave.

    Back to helpMessage us on WhatsApp
    What happens next
    1. You see a request number at once.
    2. We send the documents to the airline and ask for a refund or a credit shell.
    3. We tell you the airline's answer.

    Good to know

    • If a traveller, or a family member on the same booking, is admitted to hospital during the travel period, the airline may give a refund or a credit shell. In other medical cases the airline decides after a doctor it names confirms the traveller cannot fly (Booking Terms, section 12).
    • Without the documents we may be unable to support a medical exception, but your ordinary fare rights still apply.

    Need it today?

    Call +91 70991 32130 or +91 76700 60070, or WhatsApp +91 76700 70070.