Refunds: how much and when
Your refund starts from what you paid for the ticket, after any discount. Here is what comes off, and how long each part takes.
In short
- From the ticket we take the airline's cancellation charge and our HappyFares fee (Rs 400 per traveller, Rs 600 on an Easy Refund fare), once each.
- Seats, meals, baggage and the convenience fee are not part of that amount.
- Government taxes and airport charges are always refundable, even on a non-refundable fare.
- Refunds go back to the payment method you used.
How long it takes
| You paid by | It usually reaches you |
|---|---|
| UPI | The same day |
| Card | Within 2 days |
| Net banking or wallet | 5 to 7 working days |
| Snapmint | Back to your Snapmint account |
If the refund due is less than our fee
Our fee is taken from the refund due. If the refund due is less than our fee, no refund is paid, and we never ask you to pay the difference. For example, if only Rs 200 of taxes is due back to you and our fee is Rs 400, no refund is paid and you owe us nothing.
If we could not issue your ticket
We cancel the booking and send back everything you paid within 24 hours, including the convenience fee and any extras. Your bank or payment partner may take a few more working days to show it.
Where the money goes
Refunds normally go back to the card, UPI ID, bank account, wallet or Snapmint account you paid with. If that is not possible, for example because the account is closed, tell us in writing; our payment partner may refund to another account in your name after the checks the Reserve Bank of India's rules require. We do not send a refund to anyone else.
If something is wrong with a refund
If a refund has not reached you when it should, or the amount looks wrong, tell us with your booking reference. If the airline has not refunded within its time, we take it up with the airline's Nodal Officer and tell you where it stands. You can also complain on AirSewa (airsewa.gov.in).
From our Refund Policy, sections 1, 2, 4, 7, 8 and 10.