HappyFares · Help · Requests
Ask us to do it
Pick what you need. Each request reaches our team at once, and you get a request number on the screen.
Seat, meal or extra bag
Add to a booking you have already made. The airline sets the price.
Send a request ›Wheelchair or special help
Wheelchair, stretcher, oxygen or a medical escort. Ideally 48 hours before departure.
Send a request ›Correct a name
Spelling or title fixes, where the airline allows them.
Send a request ›Add an infant
A baby under 2 on your booking, where the airline allows it.
Send a request ›Medical cancellation
We ask the airline for a medical refund for you.
Send a request ›Claim a refund
Cancelled with the airline, or did not fly? We claim it for you.
Send a request ›PAN and travel documents
For international fares that need a PAN, or a company letter.
Send a request ›Escalate
Already asked us and still waiting? Raise it here.
Send a request ›Still need a person?
Message, call or write to us. Keep your booking reference (it starts with HB) handy.