HappyFares · Help · Booking not confirmed yet
Paid, but no ticket yet?
Please do not book again while a payment is being confirmed. Most tickets are issued within minutes; if the airline takes longer, our team completes it, usually within 2 hours.
In short
- Your booking is confirmed when the airline issues the ticket and gives a booking reference (PNR). Tickets reach you on WhatsApp and email.
- If we cannot issue your ticket, we cancel the booking and send back everything you paid within 24 hours, including the convenience fee.
- If the airline changes the fare after you have paid and before the ticket is issued, which happens rarely, we call you within 30 minutes with your choices: pay the difference, or cancel for a full refund of everything you paid. We never take more money without asking.
From our Booking Terms, section 5, and Refund Policy, section 4.