HappyFares · Help · Escalate

Escalate a request

If you have already asked us and it is not sorted, raise it here. It goes straight to our escalation team.

On your ticket email and in Your trips.
Upload related documents (optional)PDF or photo, up to 3 files of 8 MB each. Medical documents go through the medical cancellation form.
    Request received

    Thank you. Our team has your request.

    Your request number

    Keep it to check on your request with us on WhatsApp or by email. We reach you on the mobile number or email you gave.

    Back to helpMessage us on WhatsApp

    Check an escalation

    What happens next
    1. You see a request number at once.
    2. Our escalation team takes it up and reaches you on WhatsApp or email.
    3. If it is still not settled, our Grievance Officer takes it on record.

    Good to know

    • Something we got wrong? Our Grievance Redressal page explains how to reach the Grievance Officer and what happens next.

    Need it today?

    Call +91 70991 32130 or +91 76700 60070, or WhatsApp +91 76700 70070.