Star Air 24-Hour Free Cancellation Window
Under DGCA Civil Aviation Requirements (CAR) Section 3 Series M Part II, Star Air must offer full refund (excluding government taxes and non-refundable transaction fees) for any cancellation within 24 hours of booking, provided the booking was made at least 7 days before scheduled departure. This applies to all Star Air fares.
To use this window: log in to starair.in → Manage Booking → Cancel → reason: '24-hour DGCA window'. Refund initiated within 24h, settles in 5-7 business days.
Star Air Cancellation Fee Table 2026
| Time before departure | Cancellation Fee | Refund Amount |
|---|---|---|
| Within 24h of booking (7+ days to fly) | ₹0 (DGCA window) | Full refund minus taxes withheld |
| 72+ hours before departure | ₹2,000 | Base fare − ₹2,000 + airport taxes |
| 4 to 72 hours before departure | ₹3,000 | Base fare − ₹3,000 + airport taxes |
| Less than 4 hours before / no-show | Full forfeit | Only airport taxes refunded |
Source: starair.in cancellation policy, May 2026. UDAN-route cancellations follow the same fee structure.
How to Cancel a Star Air Ticket
- Visit starair.in → click 'Manage Booking' (top right)
- Enter PNR (6-character code from ticket email) + last name of lead passenger
- Select the flight to cancel — for round-trips you can cancel one or both legs
- Click 'Cancel Booking' — system shows the fee and net refund amount
- Confirm — refund initiated automatically to original payment method
- Refund email confirmation arrives within minutes; bank settlement takes 5-10 business days
Cancelling via Phone
Star Air customer care: 080-4800 0800 (Mon–Sat 9 AM – 9 PM IST). A ₹300 telephonic-service fee applies on top of the standard cancellation fee.
Star Air Refund Timeline
| Payment Method | Total Elapsed |
|---|---|
| Credit Card | 5–7 business days |
| Debit Card | 5–7 business days |
| Net Banking | 3–5 business days |
| UPI | 2–3 business days |
What If Star Air Cancels Your Flight?
If Star Air cancels your flight (operational/weather reasons), DGCA CAR Section 3 Series M Part IV applies:
- Within 24h of departure cancellation: Star Air must offer either full refund or alternate flight (your choice)
- For 6+ hour delays: meals + refreshments + (if overnight) hotel accommodation
- Denied boarding (overbooking): Compensation up to ₹20,000 + alternate or refund
File compensation claims via starair.in Customer Care within 30 days. Escalate unresolved claims to airsewa.gov.in.
How to Avoid Star Air Cancellation Fees
- Cancel within the 24-hour DGCA window if you change your mind shortly after booking
- Book on HappyFares with zero convenience fee — saves ₹249–499 per booking that effectively reduces your net cancellation cost
- Buy travel insurance with 'cancellation for any reason' rider for high-risk trips
- Avoid last-minute cancellations — the under-4h tier forfeits the entire base fare