Star Air Cancellation Policy — Charges, Refund Rules & Process

7 to 14 working days to original mode of payment
www.starair.in
Original payment
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Star Air Cancellation Charges by Time to Departure

Cancellation fees on Star Air are charged per passenger and depend on how many hours remain before departure when you cancel. The charges below summarise the airline's published policy for domestic and international flights. Always check fare conditions at booking, as deeply-discounted promo fares may be more restrictive than the standard cancellation slabs.

When You Cancel Domestic International
More than 48 hours before departure ₹2,500 Cancellation fee deducted; balance refunded N/A Star Air operates only domestic routes
Between 24 and 48 hours ₹3,000 Higher fee deducted from fare N/A Star Air operates only domestic routes
Between 4 and 24 hours ₹3,500 Highest cancellation slab N/A Star Air operates only domestic routes
Less than 4 hours / no-show Full forfeit No fare refund; statutory taxes refundable on request N/A Star Air operates only domestic routes

When Will I Get My Star Air Refund?

Refund Timeline

Once your Star Air cancellation is confirmed, the refund (after deducting cancellation charges) is processed to your original mode of payment. Credit-card refunds typically appear faster than bank transfers or wallet credits.

7 to 14 working days to original mode of payment

Star Air Rescheduling Charges — Change Your Flight Instead

Rescheduling (also called "date change") is usually cheaper than cancelling and rebooking. If your travel dates have moved but you still want to fly with Star Air, change the date instead of cancelling — you only pay the rescheduling fee plus any fare difference.

Domestic Reschedule

₹2,500 plus fare difference for changes more than 48 hours before departure on Star Air UDAN routes.

Star Air No-Show Policy — What If I Miss My Flight?

No-Show Rule

A no-show forfeits the fare. Only statutory taxes are refundable on request to Star Air customer care.

Pro tip: If you know you cannot make the flight, cancel online before departure — even a last-minute cancellation usually preserves more value than a no-show. Statutory taxes (PSF, UDF, GST on taxes) are always refundable on request, even on no-show bookings.

Which Star Air Fares Are Non-Refundable?

Non-Refundable / Restricted Fares

Note: even on non-refundable fares, statutory government taxes are refundable on request. The fare component is forfeited but PSF, UDF, and GST on taxes can be claimed back.

How to Cancel Your Star Air Ticket — Step by Step

  1. Visit www.starair.in or open the HappyFares My Bookings page on happyfares.in.
  2. Enter your 6-character PNR (booking reference) and the lead passenger's last name.
  3. Click "Cancel Booking" and select the passengers and segments you want to cancel.
  4. Review the cancellation charges shown on screen against the time-to-departure brackets above.
  5. Confirm the cancellation — you will receive an email acknowledgement with a cancellation reference.
  6. Refund is processed in 7 to 14 working days to original mode of payment to your original mode of payment.

Where Can I Cancel My Star Air Booking?

Cancellation Channels

DGCA Passenger Rights — What If Star Air Cancels My Flight?

DGCA CAR Section 3, Series M, Part IV — Indian carriers

Under the DGCA's Civil Aviation Requirements, if Star Air cancels your flight or makes a schedule change of more than 2 hours without offering a viable alternative, you are entitled to:

Force majeure exception: Bad weather, ATC restrictions, security situations and similar unavoidable circumstances are treated as force majeure — only refund or alternate flight applies, no cash compensation. Always retain your boarding pass and any communication from Star Air.

Looking to rebook? Find a new fare on HappyFares with no convenience fee.

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Star Air Cancellation — Frequently Asked Questions

Star Air allows ticket cancellation up to flight departure time, with cancellation charges that increase as you get closer to departure. The earliest bracket (more than 48 hours before departure) carries the lowest fee at ₹2,500 for domestic. Cancellation closer to departure attracts higher fees, and a no-show forfeits the entire fare on most fare classes. Statutory taxes are always refundable on request.
Star Air cancellation charges depend on time-to-departure and route. For domestic flights: ₹2,500 more than 48 hours out, ₹3,000 between 24-48 hours, and ₹3,500 between 4-24 hours. Less than 4 hours before departure typically forfeits the full fare.
You can cancel your Star Air ticket online at www.starair.in (Manage Booking), through the Star Air mobile app, or via HappyFares My Bookings if you booked on HappyFares. Enter your PNR and last name, select "Cancel Booking", review the charges, and confirm. You will receive an email acknowledgement, and the refund is processed in 7 to 14 working days to original mode of payment to your original mode of payment.
Star Air processes cancellation refunds in 7 to 14 working days to original mode of payment. Credit-card refunds typically reflect faster than bank transfers or wallet credits. The refund goes to your original mode of payment (not as voucher/credit unless you specifically choose that option). If your refund is delayed beyond the published timeline, contact Star Air customer care at 080-4800 0800 with your cancellation reference number.
Most Star Air tickets are refundable subject to the cancellation charges shown in the table above. However, the following fare classes are non-refundable except for statutory taxes: Promotional UDAN fares may have restricted refundability — check at booking. Always check fare conditions at the time of booking — promotional and deeply-discounted fares are usually the most restrictive. Even on non-refundable fares, you can claim back PSF, UDF, and GST on taxes on request.
If Star Air cancels your flight, the DGCA's Civil Aviation Requirements (CAR Section 3, Series M, Part IV) entitle you to a full refund within 7 working days, or an alternate flight at no extra cost, or compensation of ₹5,000-10,000 plus refund/rebooking depending on flight duration. Force-majeure events (weather, ATC, security) are exempt from cash compensation but you still get a full refund or alternate flight.
Yes, rescheduling is usually cheaper than cancelling and rebooking. Domestic rescheduling: ₹2,500 plus fare difference for changes more than 48 hours before departure on Star Air UDAN routes. You only pay the change fee plus any fare difference for the new date. Rescheduling is not available on the most restrictive fare classes — check fare conditions at booking. Use the same www.starair.in Manage Booking flow to change dates instead of cancelling.
A no-show forfeits the fare. Only statutory taxes are refundable on request to Star Air customer care. To avoid forfeiting your fare entirely, always cancel online before departure even if it is last-minute. The cancellation charge will usually be lower than a complete fare forfeit. Statutory government taxes (PSF, UDF, GST on taxes) remain refundable even on no-show bookings — submit a tax-refund request at www.starair.in or via HappyFares.