ⓘ Verified 16 May 2026 from official Star Air sources.
Cancellation rules change frequently — always confirm at
Star Air website before cancelling.
DGCA passenger rights (India): Under DGCA Civil Aviation Requirements (CAR Section 3, Series M, Part II),
passengers on Indian carriers are entitled to a full refund (including statutory taxes) within
7 working days for credit-card bookings and 20 working days for cash bookings when
the airline cancels or significantly reschedules a flight. For voluntary cancellations, statutory government taxes
(PSF, UDF, GST on taxes) remain refundable on request even on non-refundable fare classes.
Star Air Cancellation Charges by Time to Departure
Cancellation fees on Star Air are charged per passenger and depend on how many hours remain before departure when you cancel. The charges below summarise the airline's published policy for domestic and international flights. Always check fare conditions at booking, as deeply-discounted promo fares may be more restrictive than the standard cancellation slabs.
| When You Cancel | Domestic | International |
|---|---|---|
| More than 48 hours before departure | ₹3,200 Per starair.in/FaresAndRules — fee for cancellation beyond 72 hours of departure (Economy and Business). Fuel surcharge and convenience fee are non-refundable; applicable government taxes refunded. | N/A Star Air operates only domestic UDAN routes (no international service). |
| Between 24 and 48 hours | ₹4,270 Star Air "2-72 hours" bracket — fee applies the same whether you cancel 48 hours or 4 hours before departure (Star Air does not publish a separate 24-48h sub-bracket). | N/A Star Air operates only domestic UDAN routes (no international service). |
| Between 4 and 24 hours | ₹4,270 Same 2-72 hour bracket as above. Cancellation must complete at least 2 hours before scheduled departure. | N/A Star Air operates only domestic UDAN routes (no international service). |
| Less than 4 hours / no-show | Non-refundable (T-2 hr cutoff) Star Air cancellation cut-off is 2 hours before departure. Inside this window: non-refundable; only applicable statutory taxes refundable on request. | N/A Star Air operates only domestic UDAN routes (no international service). |
💡 All-inclusive pricing. Star Air's cancellation and change fees above are quoted all-inclusive — applicable GST and any refund-processing charge are already built into the figures, so what you see is what's deducted. (Full-service carriers such as Air India, Emirates and Lufthansa add GST plus a ₹354 Refund Application Fee on top of their penalty.)
When Will I Get My Star Air Refund?
Refund Timeline
Once your Star Air cancellation is confirmed, the refund (after deducting cancellation charges) is processed to your original mode of payment. Credit-card refunds typically appear faster than bank transfers or wallet credits.
7 working days to the original payment method (card / net-banking) per Star Air Conditions of Carriage §17.2; bookings via a travel partner/OTA may take up to 30 business days. Refund queries: refunds@starair.in.
Star Air Rescheduling Charges — Change Your Flight Instead
Rescheduling (also called "date change") is usually cheaper than cancelling and rebooking. If your travel dates have moved but you still want to fly with Star Air, change the date instead of cancelling — you only pay the rescheduling fee plus any fare difference.
Domestic Reschedule
Economy: ₹3,000 (beyond 72 hr) / ₹3,500 (2-72 hr); not permitted within 2 hr. Business: first change free beyond 72 hr; ₹2,000 for first change in 2-72 hr window; ₹3,000 for any subsequent change. Plus fare difference if applicable.
Star Air No-Show Policy — What If I Miss My Flight?
No-Show Rule
Cancellations within 2 hours of departure (or no-show) are non-refundable on Star Air. Only applicable statutory taxes are refundable on written request to Star Air customer care or refunds@starair.in.
Pro tip: If you know you cannot make the flight, cancel online before departure — even a last-minute cancellation usually preserves more value than a no-show. Statutory taxes (PSF, UDF, GST on taxes) are always refundable on request, even on no-show bookings.
Which Star Air Fares Are Non-Refundable?
Non-Refundable / Restricted Fares
- Fuel surcharge (YQ) — non-refundable across all fare types
- Convenience fee — non-refundable
- Tickets cancelled within 2 hours of departure (or no-show)
- Promotional / discounted bulk fares (per individual fare rule)
Note: even on non-refundable fares, statutory government taxes are refundable on request. The fare component is forfeited but PSF, UDF, and GST on taxes can be claimed back.
Star Air Fare Lock / Hold Option
Hold the Fare Before Cancelling
Not offered.
How to Cancel Your Star Air Ticket — Step by Step
- Visit www.starair.in or open the HappyFares My Bookings page on happyfares.in.
- Enter your 6-character PNR (booking reference) and the lead passenger's last name.
- Click "Cancel Booking" and select the passengers and segments you want to cancel.
- Review the cancellation charges shown on screen against the time-to-departure brackets above.
- Confirm the cancellation — you will receive an email acknowledgement with a cancellation reference.
- Refund is processed in 7 working days to the original payment method (card / net-banking) per Star Air Conditions of Carriage §17.2; bookings via a travel partner/OTA may take up to 30 business days. Refund queries: refunds@starair.in. to your original mode of payment.
Where Can I Cancel My Star Air Booking?
Cancellation Channels
- starair.in (Manage Booking)
- HappyFares My Bookings
- Star Air customer care: +91 22 50799555 / +91 99705 55111
- Email: customercare@starair.in / refunds@starair.in (for refund-specific queries)
DGCA Passenger Rights — What If Star Air Cancels My Flight?
DGCA CAR Section 3, Series M, Part IV — Indian carriers
Under the DGCA's Civil Aviation Requirements, if Star Air cancels your flight or makes a schedule change of more than 2 hours without offering a viable alternative, you are entitled to:
- A full refund of the ticket (including all fare components and taxes), processed within 7 working days; OR
- An alternate flight on the same airline at no extra cost (subject to availability); OR
- Compensation of ₹5,000–10,000 plus refund/alternate flight, depending on flight duration, if cancellation is at the airline's discretion (not weather/force majeure).
Force majeure exception: Bad weather, ATC restrictions, security situations and similar unavoidable circumstances are treated as force majeure — only refund or alternate flight applies, no cash compensation. Always retain your boarding pass and any communication from Star Air.
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Star Air Cancellation — Frequently Asked Questions
Star Air allows ticket cancellation up to flight departure time, with cancellation charges that increase as you get closer to departure. The earliest bracket (more than 48 hours before departure) carries the lowest fee at ₹3,200 for domestic. Cancellation closer to departure attracts higher fees, and a no-show forfeits the entire fare on most fare classes. Statutory taxes are always refundable on request.
Under the DGCA free-cancellation lock-in you can cancel or reschedule free of charge within 24 hours of booking if you booked through HappyFares or another travel agent/OTA, or within 48 hours if you booked directly on www.starair.in — provided the scheduled departure is at least 7 days away (domestic) or 14 days away (international). Most readers here booked via an OTA, so the window for you is 24 hours, not 48. Any fare difference on rescheduling is still payable. After the lock-in, standard cancellation fees apply and statutory taxes stay refundable.
Star Air cancellation charges depend on time-to-departure and route. For domestic flights: ₹3,200 more than 48 hours out, ₹4,270 between 24-48 hours, and ₹4,270 between 4-24 hours. Less than 4 hours before departure typically forfeits the full fare.
You can cancel your Star Air ticket online at www.starair.in (Manage Booking), through the Star Air mobile app, or via HappyFares My Bookings if you booked on HappyFares. Enter your PNR and last name, select "Cancel Booking", review the charges, and confirm. You will receive an email acknowledgement, and the refund is processed in 7 working days to the original payment method (card / net-banking) per Star Air Conditions of Carriage §17.2; bookings via a travel partner/OTA may take up to 30 business days. Refund queries: refunds@starair.in..
Star Air processes cancellation refunds in 7 working days to the original payment method (card / net-banking) per Star Air Conditions of Carriage §17.2; bookings via a travel partner/OTA may take up to 30 business days. Refund queries: refunds@starair.in.. Credit-card refunds typically reflect faster than bank transfers or wallet credits. The refund goes to your original mode of payment — Indian carriers cannot force you into a voucher or credit shell against your wishes. If your refund is delayed beyond the published timeline, contact Star Air customer care at 080-4800 0800 with your cancellation reference number.
Most Star Air tickets are refundable subject to the cancellation charges shown in the table above. However, the following fare classes are non-refundable except for statutory taxes: Fuel surcharge (YQ) — non-refundable across all fare types, Convenience fee — non-refundable, Tickets cancelled within 2 hours of departure (or no-show), Promotional / discounted bulk fares (per individual fare rule). Always check fare conditions at the time of booking — promotional and deeply-discounted fares are usually the most restrictive. Even on non-refundable fares, you can claim back PSF, UDF, and GST on taxes on request.
If Star Air cancels your flight, the DGCA's Civil Aviation Requirements (CAR Section 3, Series M, Part IV) entitle you to a full refund within 7 working days, or an alternate flight at no extra cost, or compensation of ₹5,000-10,000 plus refund/rebooking depending on flight duration. Force-majeure events (weather, ATC, security) are exempt from cash compensation but you still get a full refund or alternate flight.
Yes, rescheduling is usually cheaper than cancelling and rebooking. Domestic rescheduling: Economy: ₹3,000 (beyond 72 hr) / ₹3,500 (2-72 hr); not permitted within 2 hr. Business: first change free beyond 72 hr; ₹2,000 for first change in 2-72 hr window; ₹3,000 for any subsequent change. Plus fare difference if applicable. You only pay the change fee plus any fare difference for the new date. Rescheduling is not available on the most restrictive fare classes — check fare conditions at booking. Use the same www.starair.in Manage Booking flow to change dates instead of cancelling.
Cancellations within 2 hours of departure (or no-show) are non-refundable on Star Air. Only applicable statutory taxes are refundable on written request to Star Air customer care or refunds@starair.in. To avoid forfeiting your fare entirely, always cancel online before departure even if it is last-minute. The cancellation charge will usually be lower than a complete fare forfeit. Statutory government taxes (PSF, UDF, GST on taxes) remain refundable even on no-show bookings — submit a tax-refund request at www.starair.in or via HappyFares.
Changing the date is almost always cheaper than cancelling and rebooking. When you cancel you lose the cancellation penalty AND have to buy a brand-new ticket at today's fare; when you reschedule you pay only the date-change fee plus any fare difference. On Star Air the domestic date-change fee is typically lower than the cancellation fee, and it is free inside the look-in window when departure is far enough away. The only time cancel-and-rebook wins is if a fresh fare for your new date is dramatically lower than your original. HappyFares shows both the change fee and the cancellation deduction side by side before you confirm.
Cancel through the channel you booked on. If you booked on HappyFares, cancel from HappyFares My Bookings — for an agency-issued ticket the airline routes the refund back through the booking source anyway, and cancelling directly with Star Air can get the request rejected or the refund stuck. The refund timeline itself is set by Star Air (7 working days to the original payment method (card / net-banking) per Star Air Conditions of Carriage §17.2; bookings via a travel partner/OTA may take up to 30 business days. Refund queries: refunds@starair.in.), not by who you cancel through, so neither route is genuinely "faster" — but using the correct channel avoids a bounced request and a delayed refund. The money returns to your original payment method either way.
Star Air is a low-cost carrier, so its cancellation fee is quoted all-inclusive — GST is already built into the fee and there is no separate GST line to claim back. The GST charged on the portion of your fare that gets refunded comes back automatically with that refund, and statutory taxes (PSF, UDF, ASF and the GST on them) are always refundable on request. If you booked on a company GST number, download the GST invoice from Manage Booking for input credit.
Convenience, booking and payment-handling fees charged at the time of booking are generally NON-refundable — they cover the transaction and processing cost and are retained even on a full cancellation (when Star Air itself cancels the flight you can dispute the service fee). What is always refundable is the statutory tax component — PSF, UDF, ASF and the GST on those taxes. On HappyFares the cancellation review screen shows exactly which parts of your payment are refundable and which are retained before you confirm.
Yes. Even on a no-show, the statutory airport and government taxes — User Development Fee (UDF), Passenger Service Fee (PSF), Aviation Security Fee (ASF) and the GST charged on those taxes — remain refundable on request. Only the base fare and fuel surcharge (YQ) are forfeited when you miss the flight. The catch: Star Air does not auto-refund a no-show — you must raise a tax-refund request through www.starair.in Manage Booking or HappyFares My Bookings (usually within 6 months). This is the single most-missed refund — most no-show travellers never claim the taxes they are owed.
Yes. On a multi-passenger PNR you can cancel one or more individual travellers while everyone else keeps their seats. The cancellation fee applies per passenger cancelled — dropping 1 of 4 charges one fee, not four. An infant booked against a cancelled adult is cancelled with that adult. Do it on www.starair.in Manage Booking (select the passenger to cancel) or on HappyFares My Bookings. Note: on a special group or round-trip fare, removing a passenger can occasionally reprice the remaining seats — the review screen shows any change before you confirm.
Usually yes on a standard round-trip (two one-way fares combined) — cancel the return sector and the cancellation fee applies only to that leg, leaving the onward flight active. On a special round-trip fare sold as a single unit, cancelling one leg can reprice or void the other, so check the fare rule first. Statutory taxes on the cancelled sector are refundable. Cancel the specific segment via www.starair.in Manage Booking or HappyFares My Bookings rather than cancelling the whole booking.
Pay only the date-change fee plus fare difference, and change as early as you can. Three ways to keep it to a minimum: (1) change inside the free DGCA lock-in — Star Air waives the change fee within 24 hours of booking for HappyFares/agent (OTA) bookings, or 48 hours if booked directly on the airline website, when departure is 7+ days away domestic / 14+ days international, so you pay only the fare difference; (2) change online — a counter or call-centre change adds a service fee; (3) pick a cheaper date so the fare difference is ₹0 or negative. Rescheduling is almost always cheaper than cancelling and rebooking. Star Air domestic date-change: Economy: ₹3,000 (beyond 72 hr) / ₹3,500 (2-72 hr); not permitted within 2 hr. Business: first change free beyond 72 hr; ₹2,000 for first change in 2-72 hr window; ₹3,000 for any subsequent change. Plus fare difference if applicable.
Generally no. When you move to a cheaper date you still pay the date-change fee, but the lower fare difference is normally NOT returned to you as cash — you simply pay ₹0 extra, and the saving is not refunded. A few flexible fare brands credit the difference as a residual or credit-shell rather than cash; check your fare rule. If you genuinely want the lower price back as money, the only route is to cancel and rebook and absorb the cancellation fee — which is rarely worth it. HappyFares shows the new total before you commit to the change.
On a non-refundable fare the base fare and fuel surcharge are forfeited, but you still get back ALL statutory taxes — PSF, UDF, ASF and the GST charged on them — on request. So your refund equals the tax component of the ticket (often a few hundred to a couple of thousand rupees domestically, more on international tickets), with nothing else deducted. Add-ons you paid for (seat, meal, extra baggage) are not refunded on a passenger-initiated cancellation. The exact refundable amount is shown on the cancellation review screen before you confirm — so you never have to guess.
Standard travel insurance covers cancellation only for INSURED reasons — medical emergency, hospitalisation, death in the family, natural disaster or visa rejection — not change-of-mind or finding a cheaper fare. If you bought a cancellation-protection ("zero cancellation") add-on at booking, it typically waives or refunds the cancellation fee within stated limits, often only outside 24–72 hours of departure. To claim: cancel the ticket, then file with the insurer or add-on provider using the cancellation invoice, the refund-reference number and (for medical claims) supporting documents — usually within 30 days. Star Air's statutory taxes are refunded regardless of any insurance.
On most airline Manage-Booking portals (including Star Air's), "Cancel Booking" cancels the ENTIRE PNR — all passengers and all flights — and starts the full refund, while "Cancel Flight" or "Cancel Segment" cancels only the flight you select, leaving the rest of the itinerary active. Use "Cancel Booking" only when you want to drop the whole trip. If you just want to drop one leg of a round-trip, one city-pair of a multi-city, or one passenger, use the segment- or passenger-level option so you do not forfeit the parts you still need. The fee is charged only on what you actually cancel.
If your refund is past Star Air's published timeline (7 working days to the original payment method (card / net-banking) per Star Air Conditions of Carriage §17.2; bookings via a travel partner/OTA may take up to 30 business days. Refund queries: refunds@starair.in.): (1) check status on www.starair.in Manage Booking or HappyFares My Bookings using your cancellation reference; (2) contact Star Air customer care (080-4800 0800) with the cancellation reference and your original payment-method last 4 digits; (3) for any flight to or from India, raise a grievance on AirSewa, the Government of India's MoCA portal (airsewa.gov.in or the AirSewa app) — airlines are required to respond there, and you can escalate to the DGCA if it stays unresolved; (4) as a last resort, a card chargeback through your bank (within 120 days) recovers a stuck card refund. Booked on HappyFares? We chase Star Air's refund desk directly — the fastest path.
Star Air ticket cancellation refund flow: (1) Cancel via www.starair.in Manage Booking → confirmation screen shows the refund amount AFTER deducting the cancellation charge. (2) Save the Refund Reference Number from the cancellation email. (3) Refund credit to your original payment method takes 7 working days to the original payment method (card / net-banking) per Star Air Conditions of Carriage §17.2; bookings via a travel partner/OTA may take up to 30 business days. Refund queries: refunds@starair.in.. (4) If you booked on HappyFares, you can also trigger the cancellation from HappyFares My Bookings; we relay the cancellation to Star Air's GDS and surface the refund status. Statutory taxes (PSF, UDF, GST on taxes) are always refunded — even on non-refundable fare classes and no-show bookings.
The Star Air refund policy lets you cancel any ticket up to flight departure and receive a refund to your original mode of payment, minus the cancellation charge for that fare class. Domestic refunds typically deduct ₹3,200 when cancelled more than 48 hours before departure. Statutory taxes (PSF, UDF, GST on taxes) are refundable on every cancellation including no-show bookings. Refund credit timeline: 7 working days to the original payment method (card / net-banking) per Star Air Conditions of Carriage §17.2; bookings via a travel partner/OTA may take up to 30 business days. Refund queries: refunds@starair.in.
Star Air refund time: 7 working days to the original payment method (card / net-banking) per Star Air Conditions of Carriage §17.2; bookings via a travel partner/OTA may take up to 30 business days. Refund queries: refunds@starair.in.. Card refunds typically arrive in 5-7 working days; bank transfers and wallet credits may take 7-10 working days; Miles/loyalty points redeposit in 5-7 working days. Per DGCA Civil Aviation Requirements (for Indian carriers), credit-card refunds must complete within 7 working days of the cancellation request; bank-transfer and cheque refunds within 30 days. Track your refund status using your cancellation reference at www.starair.in.
Check your Star Air refund status in three ways: (1) Open www.starair.in Manage Booking, enter PNR + last name, view "Refund Status" tab. (2) Open the Star Air mobile app, go to My Trips → Cancelled bookings → tap the booking for status detail. (3) On HappyFares, log in and open My Bookings → Cancellation history. If the refund is delayed beyond the published timeline (7 working days to the original payment method (card / net-banking) per Star Air Conditions of Carriage §17.2; bookings via a travel partner/OTA may take up to 30 business days. Refund queries: refunds@starair.in.), contact Star Air customer care at 080-4800 0800 with your cancellation reference number and original payment-method last 4 digits.
Star Air customer care number (India): 080-4800 0800. For refund-specific questions, ask the agent to route you to the Refunds team and quote your cancellation reference. Star Air customer care operates 24x7 in English and Hindi. For HappyFares-booked tickets, you can also call HappyFares support — refund follow-up is faster from our team because we hold the GDS booking reference.
Star Air refund customer care: (1) Call Star Air at 080-4800 0800 and request the Refunds desk. (2) Email refunds via www.starair.in contact form — attach booking confirmation + cancellation acknowledgement. (3) HappyFares customer support (write2shanti@gmail.com or call +91 76700 70070) for tickets booked on HappyFares — we escalate to Star Air's GDS desk directly. Always have your PNR, cancellation reference, and original payment-method screenshot ready.
Star Air fare rules vary by fare brand and route. Domestic Star Air flights typically offer multiple fare tiers (e.g. base/saver, flexi, premium) — higher tiers cost more upfront but include free changes/cancellations or higher refunds. The most-restrictive fare buckets (typically called Lite, Saver, Basic, or Value) are non-refundable except for taxes. Always check fare conditions at booking; HappyFares displays the cancellation/change rules in the fare comparison panel before you pay.
Under DGCA rules you can cancel Star Air without a cancellation fee within a lock-in window after booking — 48 hours if you booked directly on the airline's website, or 24 hours if you booked through HappyFares or another travel agent/OTA — for tickets booked at least 7 days (domestic) or 14 days (international) before departure. Outside the window, Star Air charges depend on fare and time-to-departure — domestic cancellation runs ₹3,200 more than 48 hours out. HappyFares shows the exact deduction before you confirm.
If your Star Air flight is delayed, the DGCA Civil Aviation Requirements protect you: (1) Delay >2 hours: free meal/refreshments at the airport. (2) Delay >6 hours: refund OR alternate Star Air flight + meal voucher. (3) Cancellation by Star Air: full refund within 7 working days OR rebooking on next available Star Air flight at no charge OR ₹5,000-10,000 compensation depending on route. (4) Force-majeure delays (weather, ATC, security) are exempt from cash compensation but the refund/rebooking right stays. Save the delay SMS and boarding pass — they're your proof for the refund claim.
Star Air ticket cancellation online — step-by-step: (1) Go to www.starair.in → Manage Booking. (2) Enter PNR (6 characters) + Last Name. (3) Select the segment(s) to cancel — full or partial. (4) Review cancellation charges and refund amount on the confirmation screen. (5) Click "Cancel & Refund" — you receive an email confirmation immediately with a Refund Reference Number. (6) Refund is credited to your original payment method in 7 working days to the original payment method (card / net-banking) per Star Air Conditions of Carriage §17.2; bookings via a travel partner/OTA may take up to 30 business days. Refund queries: refunds@starair.in.. Tip: cancelling online via Manage Booking is cheaper than phone-cancellation on most Star Air fares — call-centre cancellations may add a small service fee.
Star Air Manage Booking is the self-service portal on www.starair.in where you can: cancel a ticket and start the refund, change travel dates (pay difference + change fee), select or change seats, pre-book meals/baggage/lounge access, web check-in, download invoice/GST receipt, request a wheelchair or special meal, and check refund status. Login uses PNR + Last Name (no password required). HappyFares My Bookings mirrors most of these functions if you booked via HappyFares — refund start, web check-in, GST invoice. For complex changes that Manage Booking can't handle (codeshare segments, multi-city itineraries), call Star Air at 080-4800 0800.
Refund = (Total fare paid) − (Cancellation charge for your fare class and time-to-departure) + (Statutory taxes always refunded). For Star Air domestic, the cancellation deduction is roughly: ₹3,200 more than 48 hours out, ₹4,270 between 24-48h, and ₹4,270 between 4-24h. A typical economy ticket cancelled 4+ days before departure recovers about 70-85% of the fare. Lowest fare buckets (Lite/Saver/Basic) only return statutory taxes. The exact refund amount is displayed BEFORE you confirm cancellation, on the www.starair.in Manage Booking review screen.
Quickest path to Star Air refund: (1) Cancel ONLINE via www.starair.in Manage Booking (not phone — phone adds processing time). (2) Cancel as EARLY as possible — every 24-48 hour bracket you cross before departure increases the deduction. (3) Use the ORIGINAL payment method for fastest refund — credit cards typically refund in 5-7 working days; bank transfers take 7-10 days; international cards may take longer due to FX settlement. (4) For HappyFares-booked tickets, our easy refund tracker pushes the refund through Star Air's GDS API — try it at HappyFares My Bookings. (5) After cancellation, save the Refund Reference Number; quote it in any follow-up with Star Air customer care (080-4800 0800).
Compare Star Air fares & baggage
The fare you hold decides your Star Air change fee, refund and free baggage — compare the fare types and baggage rules before you cancel or rebook.
Going further — your passenger rights
Star Air's cancellation policy is one piece. If you're dealing with a delay, denied boarding, or lost baggage, these DGCA + Montreal Convention guides cover the full traveller-rights framework.