IndiGo Cancellation Policy — Charges, Refund Rules & Process

7 to 14 working days to original mode of payment
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IndiGo Cancellation Charges by Time to Departure

Cancellation fees on IndiGo are charged per passenger and depend on how many hours remain before departure when you cancel. The charges below summarise the airline's published policy for domestic and international flights. Always check fare conditions at booking, as deeply-discounted promo fares may be more restrictive than the standard cancellation slabs.

When You Cancel Domestic International
More than 48 hours before departure ₹3,000 Cancellation fee deducted from fare; balance refunded to original mode of payment ₹4,500 Cancellation fee deducted; balance refunded to original mode of payment
Between 24 and 48 hours ₹3,500 Cancellation fee deducted from fare; balance refunded after deduction ₹5,000 Cancellation fee deducted; balance refunded after deduction
Between 4 and 24 hours 3,500–4,000 Higher cancellation fee applies; balance refunded if any fare remains 5,000–5,500 Higher cancellation fee applies; balance refunded if any fare remains
Less than 4 hours / no-show Full forfeit No refund of fare; only statutory taxes refundable on request Full forfeit No fare refund; statutory taxes refundable on request

When Will I Get My IndiGo Refund?

Refund Timeline

Once your IndiGo cancellation is confirmed, the refund (after deducting cancellation charges) is processed to your original mode of payment. Credit-card refunds typically appear faster than bank transfers or wallet credits.

7 to 14 working days to original mode of payment

IndiGo Rescheduling Charges — Change Your Flight Instead

Rescheduling (also called "date change") is usually cheaper than cancelling and rebooking. If your travel dates have moved but you still want to fly with IndiGo, change the date instead of cancelling — you only pay the rescheduling fee plus any fare difference.

Domestic Reschedule

₹3,000 plus fare difference (if any) for changes more than 48 hours before departure; higher closer to departure.

International Reschedule

₹4,500 plus fare difference for changes more than 48 hours before departure; higher closer to departure.

IndiGo No-Show Policy — What If I Miss My Flight?

No-Show Rule

If you do not cancel before departure and miss the flight, the booking is treated as a no-show. Only statutory taxes are refundable on request — the entire fare is forfeited.

Pro tip: If you know you cannot make the flight, cancel online before departure — even a last-minute cancellation usually preserves more value than a no-show. Statutory taxes (PSF, UDF, GST on taxes) are always refundable on request, even on no-show bookings.

Which IndiGo Fares Are Non-Refundable?

Non-Refundable / Restricted Fares

Note: even on non-refundable fares, statutory government taxes are refundable on request. The fare component is forfeited but PSF, UDF, and GST on taxes can be claimed back.

How to Cancel Your IndiGo Ticket — Step by Step

  1. Visit www.goindigo.in or open the HappyFares My Bookings page on happyfares.in.
  2. Enter your 6-character PNR (booking reference) and the lead passenger's last name.
  3. Click "Cancel Booking" and select the passengers and segments you want to cancel.
  4. Review the cancellation charges shown on screen against the time-to-departure brackets above.
  5. Confirm the cancellation — you will receive an email acknowledgement with a cancellation reference.
  6. Refund is processed in 7 to 14 working days to original mode of payment to your original mode of payment.

Where Can I Cancel My IndiGo Booking?

Cancellation Channels

DGCA Passenger Rights — What If IndiGo Cancels My Flight?

DGCA CAR Section 3, Series M, Part IV — Indian carriers

Under the DGCA's Civil Aviation Requirements, if IndiGo cancels your flight or makes a schedule change of more than 2 hours without offering a viable alternative, you are entitled to:

Force majeure exception: Bad weather, ATC restrictions, security situations and similar unavoidable circumstances are treated as force majeure — only refund or alternate flight applies, no cash compensation. Always retain your boarding pass and any communication from IndiGo.

Looking to rebook? Find a new fare on HappyFares with no convenience fee.

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IndiGo Cancellation — Frequently Asked Questions

IndiGo allows ticket cancellation up to flight departure time, with cancellation charges that increase as you get closer to departure. The earliest bracket (more than 48 hours before departure) carries the lowest fee at ₹3,000 for domestic and ₹4,500 for international. Cancellation closer to departure attracts higher fees, and a no-show forfeits the entire fare on most fare classes. Statutory taxes are always refundable on request.
IndiGo cancellation charges depend on time-to-departure and route. For domestic flights: ₹3,000 more than 48 hours out, ₹3,500 between 24-48 hours, and 3,500–4,000 between 4-24 hours. International flights: ₹4,500 more than 48 hours out, scaling up to 5,000–5,500 closer to departure. Less than 4 hours before departure typically forfeits the full fare.
You can cancel your IndiGo ticket online at www.goindigo.in (Manage Booking), through the IndiGo mobile app, or via HappyFares My Bookings if you booked on HappyFares. Enter your PNR and last name, select "Cancel Booking", review the charges, and confirm. You will receive an email acknowledgement, and the refund is processed in 7 to 14 working days to original mode of payment to your original mode of payment.
IndiGo processes cancellation refunds in 7 to 14 working days to original mode of payment. Credit-card refunds typically reflect faster than bank transfers or wallet credits. The refund goes to your original mode of payment (not as voucher/credit unless you specifically choose that option). If your refund is delayed beyond the published timeline, contact IndiGo customer care at 0124-617 3838 with your cancellation reference number.
Most IndiGo tickets are refundable subject to the cancellation charges shown in the table above. However, the following fare classes are non-refundable except for statutory taxes: 6E Saver Lite (Cabin-bag-only fare — no refund except statutory taxes). Always check fare conditions at the time of booking — promotional and deeply-discounted fares are usually the most restrictive. Even on non-refundable fares, you can claim back PSF, UDF, and GST on taxes on request.
If IndiGo cancels your flight, the DGCA's Civil Aviation Requirements (CAR Section 3, Series M, Part IV) entitle you to a full refund within 7 working days, or an alternate flight at no extra cost, or compensation of ₹5,000-10,000 plus refund/rebooking depending on flight duration. Force-majeure events (weather, ATC, security) are exempt from cash compensation but you still get a full refund or alternate flight.
Yes, rescheduling is usually cheaper than cancelling and rebooking. Domestic rescheduling: ₹3,000 plus fare difference (if any) for changes more than 48 hours before departure; higher closer to departure. International rescheduling: ₹4,500 plus fare difference for changes more than 48 hours before departure; higher closer to departure. You only pay the change fee plus any fare difference for the new date. Rescheduling is not available on the most restrictive fare classes — check fare conditions at booking. Use the same www.goindigo.in Manage Booking flow to change dates instead of cancelling.
If you do not cancel before departure and miss the flight, the booking is treated as a no-show. Only statutory taxes are refundable on request — the entire fare is forfeited. To avoid forfeiting your fare entirely, always cancel online before departure even if it is last-minute. The cancellation charge will usually be lower than a complete fare forfeit. Statutory government taxes (PSF, UDF, GST on taxes) remain refundable even on no-show bookings — submit a tax-refund request at www.goindigo.in or via HappyFares.