Lufthansa Customer Care — Contact Numbers & Support Channels
Lufthansa is Germany's flag carrier and Europe's largest airline by fleet.
Official Lufthansa contact details
| Official website | https://www.lufthansa.com |
|---|---|
| Primary hub | FRA — FRA |
| Carrier code | LH |
| Country | Germany |
| Founded | 1955 |
| Alliance | Star Alliance |
Escalation matrix (if customer care does not resolve your issue)
- Level 1 (24-48 hours): Call customer care with your PNR. Note the complaint reference number issued.
- Level 2 (48-72 hours): Email Lufthansa's nodal officer (listed on the airline's "Contact Us" page). Include the Level 1 complaint reference.
- Level 3 (after 7 days): File a grievance at DGCA AirSewa portal. DGCA forces airline response within 30 days.
- Level 4 (serious cases): National Consumer Helpline (1915) or the Consumer Forum under Consumer Protection Act 2019 for refund disputes above ₹10,000.
HappyFares booking — contact us for booking-side issues
If you booked your Lufthansa flight through HappyFares, our customer care team handles all booking-side issues directly:
- Refund requests via Rapid Refund Sure (₹249 add-on advances refund to 24 hours)
- Web Check-In Assist (₹349 add-on — we handle check-in for you)
- Date changes, name corrections, and re-booking
- Travel insurance claims (via Acko)
- JetSet VIP Care concierge for premium support
Contact HappyFares: happyfares.in/happyfares-customer-care · WhatsApp: 7670070070
Includes Easy Refund add-on for faster refund cycles + WhatsApp boarding-pass delivery
View Lufthansa on HappyFaresFrequently asked questions
What is the Lufthansa customer care number in India?
Lufthansa does not publish a dedicated India customer care number; please contact them via their official website https://www.lufthansa.com or social media channels.
How do I escalate a complaint to Lufthansa?
Standard escalation path for Lufthansa: (1) First contact: customer care number on official website — keep your PNR/booking reference handy. (2) If unresolved within 48 hours, escalate via written complaint to nodal@lufthansa.in (or per the official airline contact page). (3) If still unresolved within 7 days, file a complaint at the DGCA AirSewa portal (airsewa.gov.in) — DGCA's grievance redressal cell forces airline response within 30 days. (4) For serious unresolved cases, escalate to the National Consumer Helpline (1915).
How do I contact Lufthansa for a refund?
Lufthansa refunds initiated through their customer care take 7 working days for credit-card refunds and up to 21 days for bank transfers per DGCA Civil Aviation Requirements Section 3 Series M Part II. If you booked via HappyFares, our HappyFares Easy Refund Sure add-on (₹249) accelerates this to as fast as 24 hours by advancing the refund from our balance before the airline settles. For booking-related refund queries, call the airline directly with your PNR; for HappyFares booking-side queries, contact our support team.
Does Lufthansa have a WhatsApp customer care number?
Several Indian airlines offer WhatsApp support, but it varies by carrier. Check the Lufthansa mobile app for an "Open WhatsApp support" link, or visit https://www.lufthansa.com/contact for the latest channel list. For the most reliable response, the customer care phone line or in-app chat is faster than email.
What is the best time to call Lufthansa customer care?
Lowest wait times are typically 10am-12pm IST on weekdays (Mon-Wed). Avoid peak hours: 6pm-9pm IST weekdays, and all of Friday-Sunday. For urgent flight-day issues (within 4 hours of departure), call directly — most airlines prioritise day-of-travel calls in their queue. Use email + tweet (@lufthansa) in parallel for non-urgent issues; written records help in escalation.
How do I report lost or delayed baggage to Lufthansa?
Report immediately at the airline's baggage counter (often labelled "Lost & Found" or "Central Baggage Tracing") BEFORE leaving the arrival terminal. You'll receive a Property Irregularity Report (PIR) with a tracking reference. After leaving, you can follow up via the customer care number or the airline's baggage tracking portal. Per the Montreal Convention, airlines are liable up to ~₹1.5 lakh per passenger for lost/delayed baggage on international flights; domestic limits are per DGCA Section 3 Series M Part IV.
Last updated: 29 May 2026