IndiGo offers wheelchair assistance with an attendant, which you should request at least 48 hours before departure, plus a senior citizen discount on the base fare for passengers above 60 on domestic flights. Age proof is needed at check-in. Assistance is arranged with the airline, so tell IndiGo about the need when you book or before you fly.
Updated November 2026 · HappyFares
Flying with a parent or grandparent is easier when the support is arranged before the airport day. Here is what IndiGo describes on its own pages, and what to ask the airline directly.
How do you request wheelchair assistance on IndiGo?
IndiGo’s disability assistance page asks passengers to notify the airline of a wheelchair or special assistance need at least 48 hours before the scheduled departure. Requests can usually be made while booking, or later through IndiGo’s customer care channels. HappyFares only sells the ticket, so the request itself goes to the airline.
The wheelchair service comes with an attendant who pushes the chair. The help is meant to cover movement through the airport, but ask IndiGo exactly how far it extends on your route, since this could not be confirmed on its page. Walking distances inside large terminals can be long, so a passenger who can walk a little but tires quickly may still want to ask for it.
Keep the booking reference handy when you contact the airline, and mention how much help is needed: from the kerb to the gate, or also up the steps to the aircraft. Staff can plan better when the need is described clearly.
Is there a senior citizen discount on IndiGo?
Yes, IndiGo’s own pages describe a senior citizen discount on the base fare for passengers above the age of 60. It applies to domestic flights, and IndiGo’s pages tie it to bookings made on its own website or app by opting in for the discount. The exact percentage and conditions are set by IndiGo and can change, so read the terms on its page while booking instead of relying on a number quoted elsewhere.
- Age: above 60 years, as stated on IndiGo’s page.
- Proof: date of birth proof is needed at check-in, and a valid government ID is generally accepted.
- Scope: domestic flights only.
- Applies to the base fare, as IndiGo describes it.
IndiGo’s senior fare terms say that if the ID is not shown, the discount will not be extended and the booking can be treated as cancelled, so carry the original ID that matches the ticket.
Can an elderly passenger choose a seat?
IndiGo sells seat selection during booking and web check-in, with different seat types priced differently. For an older passenger, an aisle seat or a seat nearer the front can make boarding and moving to the washroom easier. Seat prices vary by flight and fare, so compare the options on the booking screen. If someone needs special assistance, mention it to the airline when you request that help, because seating needs are easier to sort out before the day of travel.
Did you know? Cabin crew are trained in safety procedures as well as service, so if an elderly passenger feels unwell or unsure during the flight, pressing the call button and asking is always the right step. Many families also choose a seat beside the travelling companion, so help is next to the passenger throughout the journey.
When you book a family trip, it helps to select seats together at the time of booking instead of leaving it to web check-in, because free seats can run out on popular flights. A companion seated next to an older passenger can manage the cabin bag, the water bottle and the boarding documents without any fuss.
What about boarding and the airport on the day?
Reach the airport early. Check-in is free on every Indian airline, web or airport. If you requested wheelchair help, go to the IndiGo counter and confirm the request is on the booking, then wait for the attendant who will take the passenger through security and to the gate. Boarding order for passengers who need assistance is decided by the airline and airport staff, so ask the staff at the gate how it will work for your flight rather than assuming.
Carry medicines in hand baggage with the prescription, keep a printed or saved copy of the ticket, and keep the ID within easy reach.
What if the help does not arrive?
First raise it with the IndiGo staff at the airport and note the names or counter. Afterwards, write to IndiGo customer care with the booking reference and the details. If the airline’s reply does not settle it, the government’s AirSewa portal run by the Ministry of Civil Aviation is available for passenger grievances.
Common Questions
Is wheelchair assistance on IndiGo free?
Policies on charges for airport assistance are set by airlines and airports and can change. Confirm with IndiGo when you make the request instead of assuming either way.
Does the senior citizen discount apply to international flights?
IndiGo’s pages describe it for domestic flights. Check the terms on IndiGo’s site for anything else.
What age counts as a senior citizen for IndiGo?
IndiGo’s discount page refers to passengers above the age of 60.
What ID should an elderly passenger carry?
A valid government ID that shows the date of birth and matches the ticket name. IndiGo requires date of birth proof at check-in for the senior discount.
Can I ask for the wheelchair at the airport without prior notice?
IndiGo asks for notice of at least 48 hours. Wheelchair help is offered subject to availability, so a late request may not be met. Request early.
Who do I contact to arrange assistance?
IndiGo itself. HappyFares does not arrange wheelchairs or special assistance.
Planning a trip for parents? Search and compare flights on HappyFares, pay zero convenience fee on domestic bookings, set a price alert, or ask Meera, our AI assistant, to help find a comfortable timing. Note that IndiGo’s senior discount is tied to bookings on its own channels, so check its terms before you book.
Rules and fees change; verify current specifics with the airline, DGCA, or the airport before you travel.
